Refund Policy

Effective Date: 01-05-2024

At HANSITA FOODS, we are committed to providing our customers with a satisfying shopping experience. This Refund Policy outlines the terms and conditions under which refunds may be issued for physical products purchased on our website.
 
1. Eligibility for Refund:
1.1. To be eligible for a refund, the following conditions must be met:
- The product must be defective or damaged upon arrival.
- The customer must report the issue within 2 days  from the date of product delivery.
- The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
 
2. Process for Requesting a Refund:
2.1. To request a refund, customers must follow these steps:
- Contact our customer support team at info@hansitafood,com within the specified timeframe.
- Provide a detailed explanation of the issue, along with clear photographic evidence of the defective or damaged product.
- Our customer support team will review the request and respond within 3 business days with further instructions.
 
3. Evaluation and Approval:
3.1. Refunds will be issued at the discretion of HANSITA FOODS after a thorough evaluation of the reported issue.
3.2. In case the product needs to be returned, customers will be provided with a return shipping label or instructions on how to return the item.
3.3. Upon receipt of the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.
 
4. Refund Options:
4.1. If the refund request is approved, customers may choose one of the following options:
- A full refund to the original payment method.
- A replacement product of equal value, if available.
 
5. Non-eligible Items:
5.1. The following items are not eligible for a refund:
- Products that have been used or show signs of wear and tear.
- Products without the original packaging.
- Items purchased during promotional or clearance sales (unless they are defective or damaged).
 
6. Shipping Costs:
6.1. Shipping costs are non-refundable unless the return is a result of our error (e.g., the wrong item was shipped).
 
7. Changes to this Refund Policy:
7.1. HANSITA FOODS reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.
 
By making a purchase on HANSITA FOODS, customers agree to abide by this Refund Policy. If you have any questions or concerns, please contact our customer support team at info@hansitafoods.com
Thank you for choosing HANSITA FOODS.